Subscription Terms & Conditions
Recurring Subscription Policy
1. Subscription Agreement: STAND FLAGPOLES® offers a subscription service for our customers to receive our products on a recurring basis. By subscribing, you agree to pay the subscription fee for the products you select for the duration of your subscription. You also agree to abide by the terms and conditions outlined in this Recurring Subscription Policy.
2. Automatic Renewal: Subscriptions will automatically renew at the end of each billing cycle or the term you have selected unless the subscription is canceled or paused.
3. Billing and Payments: By subscribing you authorize us to charge your Payment method for the subscription fee, as well as any other charges you may incur. You agree to maintain valid and up-to-date payment information with us.
4. Cancellation or Pause: You have the option to cancel or pause your subscription at any time through the Subscriber Portal section of our website / OR click on the link sent with your order confirmation. You may update your payment information, shipping address, frequency, pause, skip or cancel subscriptions.
5. Cancellation requests must be submitted before the next billing cycle to avoid charges for the following cycle. You may also contact our customer support team at support@stand-flagpoles.com for assistance.
6. Refunds: Subscription fees are non-refundable. Cancellation or pausing a subscription will prevent future charges, but no refunds will be provided for the current billing cycle.
7. Sale Offers: Subscriptions may not be combined with any other offer or discount. All subscription items are FINAL. No returns, exchanges, refunds, or credits will be allowed on items purchased with a subscription plan, unless it is a defective/wrong item.
8. Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Our Customer Service team is here to help.
9. Geographical Limitation: Subscriptions are only available to residents of the United States.
10. Communication: CONSUMER PROTECTION LAWS REQUIRE THIS. You will receive notifications regarding upcoming renewals, changes to the subscription, and other important information via email or other communication channels provided by you. We are unable to cancel a shipment the day that the recurring shipment is billed.
11. Contact Information: For any questions or concerns related to your subscription, please contact our customer support team at support@stand-flagpoles.com
Promotions & Discount Policy
We are pleased to offer promotions and special discounts throughout the year. To ensure fairness and consistent pricing for all customers, the following policy applies to all promotional offers.
One Promotion Per Order
Only one (1) promotion, discount code, coupon, or special offer may be applied to a single order. Promotions cannot be combined, stacked, or used together unless explicitly stated by the Company.
If multiple promotions, discount codes, or offers are applied or attempted on the same order, the Company reserves the right to determine which single promotion will be honored. Any additional promotions, discounts, free gifts, or special offers may be removed or voided without prior notice.
Promotional Eligibility
Promotions are valid only during the advertised promotional period and are subject to availability. All promotions may be modified, suspended, or discontinued at any time without prior notice.
Customers are responsible for ensuring that the desired promotion or discount code has been correctly applied before completing the checkout process.
Promotions Are Not Retroactive
Promotions, coupon codes, discounts, and special offers cannot be applied retroactively to orders that have already been placed. Once an order has been submitted, we are unable to add, replace, or modify any promotional offer associated with that order.
If a promotion was not applied during checkout, it cannot be added afterward, even if the promotion was active at the time the order was placed.
Order Cancellations to Reapply Promotions
If a customer wishes to use a different promotion after placing an order, the order must first be eligible for cancellation. Cancellation requests are honored only if the order has not yet entered processing or shipment. Due to our fast fulfillment process, we cannot guarantee that an order can be canceled before it is processed.
If an order has already been processed or shipped, it cannot be canceled solely to apply a different promotion.
Company Discretion
The Company reserves the right to reject, modify, or cancel any promotion or discount that has been applied in violation of these terms or as a result of a system error, misuse, or abuse of promotional offers.