For additional support documents please visit:

http://support.standflagpoles.com/support/solutions

How do I install my new flagpole?

For Roosevelt Click Here:  https://www.youtube.com/watch?v=1eNFwPZ28wA&t=1s
For 20 FT Pole Click Here: https://www.youtube.com/watch?v=O4MsKfdHqsM

 
My flagpole is stuck and won’t unlock. How do I fix it?

To unlock the flagpole you will turn each locking mechanism to the left(counter-clockwise) and lower the pole. Our poles have a locking mechanism that uses friction, if the pole is tightened too much it can stick and become difficult to loosen.  For flagpoles that are stuck we recommend using WD40 or another form of lubricant and spraying 1-2 pumps in each section that won’t unlock, let it sit for a few hours and try again. If that still does not solve the issue, please contact our customer support team.

 
My product has broken, what do I need to do to get a replacement?

Please see our policy here for damaged items: https://standflagpoles.com/pages/product-policies-page

 Please fill out the form and submit the claim. An agent will get back to you within 48 hrs letting you know exactly what to do to get a replacement.

 
My order has not arrived, how long does it take?

We advertise 2-7 business day shipping, this is something that we are proud to offer, but unfortunately once it leaves our warehouse it’s up to the shipping carrier to make sure the item arrives on time. Please note that it does take 24-48 hours to process updates on tracking information, check back on the tracking in a day or two and if it still has not updated please let our customer service team know.                                                                                                                                                                                                                           
Will my Stand order with with another companies product?                                                                                                                                                                            

We can’t guarantee that our product will be compatible with non-Stand branded products. We do always want our customer’s to be confident and happy with their purchases. If you have any questions about our products working with another company's products please email us beforehand and we can look into the measurements for you. 

Please note that we are not liable for our products working with other 3rd party companies and that any returns due to this reason will be counted as a normal return with some shipping fees possibly attached.

 
I want to return my order, how do I do that?

To submit an RMA (return merchandise authorization) request you will use the link listed below:

https://standflagpoles.com/pages/rma-form

Fill out the information and click submit. An agent will get back to you within 48 hrs letting you know exactly what to do to get that back to us for a refund. 

My package arrived damaged, what do I do?

Inspect the entire order and verify everything that is missing or damaged. Please keep all packaging and order information and contact our support team for further instruction.

 
What is the wind rating of your flagpoles?

These flagpoles can withstand up to 60 MPH winds if you are just flying one flag on it, if you plan on flying two it can withstand 40-50 MPH winds. Since this flagpole is telescoping, we highly recommend collapsing the pole or taking it down if the winds are higher than 60 MPH.

How long does the solar light stay lit?

The Solar Flag Pole Light stays lit for about 8 hours.

What are the specifications on the flagpole?
  • The 20ft
  • Weight 8 lbs 2 oz and the dimensions are 4x4x60 inches
  • Telescoping 5' Sections
  • 16 Gauge Rustproof Aluminum Flag Pole
  • Comes with a 3'x 5' U.S Flag
  • Comes with Gold ball finial & Halyard System
  • Comes with Ground Sleeve - securely holds the pole in the ground
  • Flag Pole Diameter:  2-1/3"
  • Retractile Flag Pole Size:  5'
  • Gold Ball Size:  3" Dia.

 

  • The Roosevelt 
  • Telescoping 5' Sections
  • 14 Gauge Rustproof Anodized Aluminum Flag Pole
  • Comes with a 4'x 6' Embroidered U.S Flag
  • Comes with Gold ball finial & Halyard System
  • Comes with Ground Sleeve - securely holds the pole in the ground
  • Flag Pole Diameter:  3"
  • Retractile Flag Pole Size:  5'
  • Gold Ball Size:  3" Dia.