FAQs


How do I install my new flagpole?

HOW TO INSTALL
Click Here - (INSTALLATION VIDEO)

 

Why is there no rope?

Anything to do with a rope, rope winder, or rotating collar is not needed. All of our current flagpoles for sale are telescoping so for example you will clip the flags onto the clear cuffs on the top section and then telescope each section up to raise the flags. 

 
My flagpole is stuck and won’t unlock. How do I fix it?

To unlock the flagpole you will turn each locking mechanism to the left(counter-clockwise) and lower the pole. Our poles have a locking mechanism that uses friction, if the pole is tightened too much it can stick and become difficult to loosen.  For flagpoles that are stuck we recommend using WD40 or another form of lubricant and spraying 1-2 pumps in each section that won’t unlock, let it sit for a few hours and try again. If that still does not solve the issue, please contact our customer support team.

 
My product has broken, what do I need to do to get a replacement?

To submit a Warranty Claim you can use this link to find our warranty claims page:

https://standflagpoles.com/pages/warranty-claims

 Fill out the information and submit the claim. An agent will get back to you within 48 hrs letting you know exactly what to do to get a replacement.

 
My order has not arrived, how long does it take?

We advertise 2-7 business day shipping, this is something that we are proud to offer, but unfortunately once it leaves our warehouse it’s up to the shipping carrier to make sure the item arrives on time. Please note that it does take 24-48 hours to process updates on tracking information, check back on the tracking in a day or two and if it still has not updated please let our customer service team know.
 
I want to return my order, how do I do that?

To submit an RMA (return merchandise authorization) request you will use the link listed below:

https://standflagpoles.com/pages/RMA

Fill out the information and click submit. An agent will get back to you within 48 hrs letting you know exactly what to do to get that back to us for a refund.

 
My package arrived damaged, what do I do?

Inspect the entire order and verify everything that is missing or damaged. Please keep all packaging and order information and contact our support team for further instruction.

 
What is the wind rating of your flagpoles?

These flagpoles can withstand up to 60 MPH winds if you are just flying one flag on it, if you plan on flying two it can withstand 40-50 MPH winds. Since this flagpole is telescoping, we highly recommend collapsing the pole or taking it down if the winds are higher than 60 MPH.

How long does the solar light stay lit?

The Solar Flag Pole Light stays lit for about 8 hours.

What are the specifications on the flagpole?
  • The 20ft is 8 lbs 2 oz and the dimensions are 4x4x60 inches
  • The 25ft is 9 lbs 2 oz and the dimensions are 4x4x74 inches
  • The 30ft is 12lbs 4 oz and the dimensions are 4x4x80 inches
  • Telescoping 5' Sections
  • 16 Gauge Rustproof Aluminum Flag Pole
  • Comes with a 3'x 5' U.S Flag
  • Comes with Gold ball finial & Clips
  • Comes with Ground Sleeve - securely holds the pole in the ground
  • Flag Pole Diameter:  2-1/3"
  • Retractile Flag Pole Size:  5'
  • Gold Ball Size:  3" Dia.