STAND® Return and Refund Policies 

Cancellation Policy

  • Cancellations are done on a per request basis, if Customer Support is able to catch the order before it ships, it will be cancelled at no cost. If the order has been shipped before cancellation request was able to be processed the order can no longer be cancelled and is now subject to the Refund & Return Policy.

Refund Policy

  • Refunds are only issued on products that carry a ‘Money Back Guarantee’. Each Money Back Guarantee comes with a Money Back Time Frame associated with the Guarantee and a Refund Percentage specific to the Guarantee.
  • Digital products and subscriptions DO NOT come with a money back guarantee and will not be refunded, only cancelled at the time of request.
  • The Money Back Time Frame begins on the date that the order is shipped to the Customer from Company.
  • The Refund Percentage is for the product cost only, it does not apply to shipping services. The Customer is responsible for all packaging and shipping required to return the merchandise to the Company. 
  • If Customer wishes to return an eligible product for a refund, Customer is required to submit a Return Merchandise Authorization Form and return the product to the Company within the Money Back Time Frame. The Company will not accept returns for any reason without a completed RMA form or RMA number. In some cases the customer will be expected to provide photo or video evidence. 
    1. That RMA form can be found here: 

      https://standflagpoles.com/pages/rma-form

  • Any product not specified in table below does not carry a Money Back Guarantee and is not eligible for refund. 
  • Any refurbished product purchased through the Company is not eligible for a refund. 

Product Name

Money Back Time Frame

Refund Percentage

20 Ft Flagpole

30 Days

100% of product cost


REFUND FAQ

  1. My product is eligible for refund under a Money Back Guarantee, now what do I do?
    • Please fill out the RMA form found HERE. All returned product requires a Returned Merchandise Authorization number which can only be obtained by filling out the form.
    1. I shipped my product back with my RMA number on it, now what happens?
      • If Customer has the tracking number for the product being returned to the Company, please email it to care@Standflagpoles.com. We are happy to issue the refund quicker based off of the return tracking number. Alternatively, we will process the refund following receipt of the product to our warehouse location.

      Replacement Policy

      • Replacements are sent for products that have a manufacturer defect or were damaged in transit.
      • To receive a replacement product please fill out the RMA Form found HERE. In the form Customer will be asked to provide evidence of manufacturer defect or damage before a Replacement Order will be issued.
      • Products replaced by the Company are only eligible for a one time replacement under any included or extended warranty. 
      • The Company does appreciate when defective product is returned by Customer for research purposes, however returning the product is not required for a Replacement Order to be issued.
      • Cosmetic damage caused by the customer or overall wear and tear from the use of the product is not eligible for a replacement. 

      Product Warranties

      The Company offers parts and replacement warranties only. Please see below for Product Warranty Policies. 

      Product Name

      Warranty Days

      Roosevelt Flag Pole

      Lifetime on flagpole.

      20 Ft Flagpole

       30 Days *Can purchase a 1 year extended warranty.


      • Warranty: If you purchased a One Year Warranty with your order or purchase a One Year Warranty within 7 days of receiving your order, you will be covered within one year from the date the product was shipped.
      • Cosmetic damage caused by the customer or overall wear and tear from the use of the product is not covered under the Company Warranty Policies.
      • For further details on these Warranties, Customer should refer to the documentation provided with the product or contact care@standflagpoles.com to obtain a copy.

      Stand Universal Policy:

       - Money Back Guarantee

      • 30 days from date of arrival to send the product back to the Company
      • Shipping is non-refundable

       - Extended Warranty: None

       - Defective or Damaged in Transit: The Company will send out a one time replacement after troubleshooting the product.

       - This policy covers all products not included in any other policies.

       - The Company retains the right to update it's policies based on factors decided internally.