Returns Policy


Our number one priority at STAND is the satisfaction of our customers. 

 

Product Return/Exchange Policy:Returns or exchanges must be made within 30 days of product delivery. You will need to submit a Return/Exchange Merchandise Authorization form (RMA)

All returns require an RMA number or form; we will not accept returns for any reason without an RMA number or form. To submit an RMA form please click HERE -https://standflagpoles.com/pages/warranty-claims%20

Damaged or Defective Items: If your order arrived damaged in transit or defective please submit a Warranty Claim form soon as possible so we can resolve the issue quickly. We may require additional information or pictures to assist in any possible damage claims. Slabway covers return shipping for any damaged in transit or defective items. To submit a Warranty Claim form please click HERE -https://standflagpoles.com/pages/warranty-claims%20

Stand Flagpole Warranty: If you purchased a One Year Warranty with your order, you will be covered for any manufacture defects or wind damage within one year from the date the product was received. You can submit a Warranty Claim HERE - https://standflagpoles.com/pages/warranty-claims%20

Stand Flagpole Cancellation Policy: All orders ship the following business day, if you are wanting to cancel your order for any reason please contact our support team as soon as possible at care@standflagpoles.comor 801-895-4923

We are unable to cancel any orders after they have been shipped, if your order has shipped and you wish to return the product please submit a Return/Exchange Merchandise Authorization Form HERE - https://standflagpoles.com/pages/warranty-claims%20

Will you refund the cost of shipping if I return my order?

Stand Flagpoles only covers the cost of return shipping if the product was damaged in transit or was defective. However, you may be eligible for free return shipping if you made a payment using PayPal. Refund of shipping costs will be handled by PayPal. For eligibility and more information please visit https://www.paypal.com/au/webapps/mpp/returns

I received incorrect item(s); can I obtain a refund?

If you received an incorrect item, we will collect your order free of charge. We will also cover the cost of shipping of any replacement item(s)How long does it take to process a refund or exchange? Please allow up to 10 business days for return and the refund or exchange to be processed.I do not see my refund on my account yet, why not? It can take up to 10 full business days from the date refunded, for any credits to process on your account.If it takes longer, please contact your bank for assistance.

Please click HERE to start the RMA Process.

If you have any questions about your order please reach out to our team. 

Email: care@standflagpoles.com
Call/Text: 801-895-4923
Mon - Fri 9am-5pm MST
STAND
858 S AUTOMALL DRIVE
SUITE 101
AMERICAN FORK UT 84003